Shipping policy

Pulse Nebula | Shipping Policy 

Thank you for shopping with Pulse Nebula! We want your order to arrive safely and on time. Please read the details below about our shipping process, timelines, and costs.

1. Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays), except for personalized bracelets (contact us for more details).
You’ll receive a confirmation email once your order has shipped.

2. Shipping Locations & Carriers

We ship to the United States and Canada.

  • United States: USPS, UPS, or other trusted carriers.

  • Canada: Canada Post, Chit Chats, UPS, or local couriers.

Shipping carriers are chosen to ensure your order arrives safely and promptly.

3. Estimated Delivery Times

Region Standard Shipping Priority / Expedited Shipping
USA 2–7 business days 2–3 business days
Canada 2–10 business days 2–4 business days

Note: These are estimates, not guaranteed delivery dates. Delays may occur due to weather, customs, or carrier issues.

4. Pre-Order & Custom Orders

Pre-order products and custom/personalized orders generally take about 1 month to fulfill.
If you have a specific deadline, please contact our team — we’ll do our best to accommodate your timing.

5. Shipping Costs

  • Standard Shipping: Economical option. Free for orders over CAD 80 (Canada) or USD 70 (USA).

  • Priority / Expedited Shipping: Faster delivery option. This service is not included in free shipping promotions and requires an additional fee at checkout.

6. Multiple Fulfillment Locations

We have fulfillment centers in both the US (Florida) and Canada (BC).
Your order may ship from the location closest to you to reduce delivery time and shipping costs.

7. Order Tracking

Once your order ships, you’ll receive a tracking number via email. Use this number to follow your package until it reaches you.

8. Shipping Issues

If your order is lost, damaged in transit, or delayed significantly:

Contact us at support@pulsenebula.xyz with your order number and details.
We will do our best to resolve the issue promptly, including replacements if necessary.

9. International Shipping

Currently, we ship only within the US and Canada.
We hope to expand to other regions in the future.